South Bay Lincoln - Hawthorne, California

Buttons T.

South Bay Ford Lincoln really knows how to treat their customers. They even gave me a voucher to cash out at the little kitchenette. Steve really put me at ease with my Lincoln. He was very friendly and courteous. The people here are very attentive and kind.

Matthew

I was last there about 1 or 2 months ago to have my vehicle serviced and needed a few parts to be fixed. My service advisor told me that I'd get a call about a week later when the parts came in. Fast forward a week and no call so I wait an extra few days and still no call. I called my service advisor after work one day and he told me that they hadn't gotten the parts yet that they should be there in a few days and he'll call me to schedule an appointment. Fast forward again to now and I've never received any calls. I've called my service advisor with no answer and the service center trying to get another service advisor but was told I wouldn't be able to and that they'll let him know to call me and still haven't gotten any calls back. At this point I might as well try out a different dealership since I can't switch service advisors till I finish the service request I currently have.

Steve G.

Poor buyer experience to say the least. I went in to test drive a Navigator and the front desk had me wait until a salesman named Barbara Martinez came down from upstairs. She greeted me and asked what I was interested in and I told her a Navigator. She was taken back and said "You know those cost over 100k, we dont just test drive those with anybody" and I said well yes I'm aware. Apparently she was under the impression that I was not in a position to buy one, even though I'm very good looking and I was also wearing a nice suit. We went upstairs and after I inspected the Navigator, I asked to take a test drive. She was very hesitant but after making a copy of my license off we went. She told me we could only go around the block, a very short distance and I wanted to take it on the freeway to test the suspension. She wouldn't allow it but did allow me to go one extra block. They also keep no gas in the tank on purpose so that you can't go far. I told her that I was interested and she sent me a link to apply for financing. I applied and never heard back from Ford financing or Barbara herself. I sent a few follow up emails and never heard back. My credit score is in the top 10% in the United States so I know finances are not an issue. I ended up buying from the Glendale dealership. I would stay away from South Bay Lincoln as their salespeople are very prejudiced and judgemental.

Nichelle B.

The best car dealership I ever went to. Everyone is so helpful and accommodating. The service guys are the best.

Gia

I had a wonderful experience at South Bay Ford. Don Garner was unbelievably educated, and helped talk me through SO MANY different cars. I was curious about so many vehicles. I was truly any salesmans worst nightmare because I was diligent on knowing everything I could about every vehicle. In other words, I didn't come with "a couple cars in mind" I came with every car in mind.

Don educated me about EVERY vehicle I was curious about - especially Mach-E. He is so knowledgable on the Mach its insane.... the best vehicle and person to learn from.

If you want a car.... come to Southbay and GET IT FROM DON!!!!

Jimmy K.

Nick was great in getting us in a new 2024 Nautilus reserve 3.

michael I.

Well our experience started out good. Walked around looked at some cars. Didn’t see what we want but then the sales men said he had something that was a lease return that hasn’t been checked in yet and shows it to us.

We looked it up on the dealer website too see it’s photos it was listed at 32k. I asked if it was going to be certified used with 7yr/100k mike warranty and he stated yes since it’s 2018 and only has 21k miles.

We end up having our baby the next day so we asked to hold it so we could purchase it. We did a credit application thinking we where getting the warranty and 32k price. Well dealership bait and switched us and wanted to charged 35k for the car and offered no warranty but wanted to charge me 4k for it.

I ended having to make some calls to my ford board chairmen to get anywhere as we where just baited and switched by the shed car manager. Unfortunately dealer owner was on vacation so getting and form of help was out of question.

Fast forward we now have had our credit pulled 13 times and the get the price to 32k. We then are forced to buy it as we don’t want anymore pulls on our credit. We get the car have It one night and it won’t start. Batteries exploded and corroded and after doing more look through there’s foreign objects inside my engine from the mechanic and nature. So it’s obvious no inspection was completed. After buying a new battery I text salesmen explaining situation and get nothing but rude response saying it’s my fault. I then call joe one of the managers and he states to bring it in for a new inspection.

On my way I notice the SUV is wobbling all over the road. I bring it up and it turns out the new tires they put on it where not balanced. Not only did they give me a unsafe car for my new born child to get hurt in but they didn’t have any remorse. Now I’m hesitant to keep this car as I don’t trust it since obviously dealership doesn’t trust it and won’t warranty it.

If your looking for a safe dealership go somewhere else. I can’t Believe dealership owner will operate a business this way or let his people bait and switch. I am giving the dealer owner a few days to reach out as my contact for the board said he would and if I don’t hear I’ll submit a complaint with the government for the bait and switch.

Jay T.

Went in for 2 recalls for my 2017 For Explorer. Which they handled with satisfaction. Unfortunately, when it came down to my real issue of trying to get a diagnostic of the vehicle's motor, they tried to get me to rent a vehicle for an unknown amount of weeks stating a time frame is impossible due to numerous reasons. I drove away feeling as if I was almost taken advantage of, especially since it's my family's vehicle, and must ensure their safety AT ALL COST. Thankfully, I spoke to someone else at a different dealership and set up a date to bring the vehicle in, which according to 'South Bay Ford' was impossible to do and possibly anywhere from 2/3 weeks to a 5 month waiting period FOR A SIMPLE DIAGNOSIS!!! All the while paying for a rental out of pocket...