Ricochet360 - Automate: Calls, Texts, Emails, & Sales - El Segundo, California

Weston P.

Isabela was FANTASTIC. Getting set up was simple, she explained everything thoroughly and efficiently. As well as this is simply the best system to use for high volume calls/lead management. Highly recommend to anyone looking to boost production from your sales team.

viridiana C.

Walter Gonzalez did a great job explaining everything we needed to know and understand the general use of the system. He also made sure every detail was covered in the training. I highly recommend asking for him to be your trainer.

Blake D.

Pablo was incredible. He went over the platform in detail explained things to me in a way I could understand and answered all of my questions. All while training a new hire. I would highly recommend Ricochet. And Pablo did just such an amazing job, can't say enough nice things about him. Great energy overall!

Carrie M.

Walter Gonzalez's one on one training was professional, thorough and got me really excited to use Ricochet. He personalized the experience and his pace was on point. He was patient and answered all questions. He didn't end the training until he was sure we covered everything. He made the kick off a great one. I look forward to our team using Ricochet. Thank you!

Robin N.

We feel misled and tricked into signing a contract for a service that does not meet our needs or match the expectations set during the sales process. Many of the features we were told would be included were either missing or required additional costs, which was never disclosed upfront.

To make matters worse, despite our numerous concerns and the system’s clear negative impact on our business, the company has refused to release us from the contract early. Their rigid enforcement of the agreement only compounds the frustration.

We gave this platform every opportunity to succeed, but it simply didn’t work for us. I urge anyone considering this service to think twice and avoid signing a contract with them. If you value transparency, efficiency, and a service that truly works as advertised, look elsewhere.

response:
"If transparency is truly a priority for you, then do the right thing—end my contract and stop wasting my money on a system that does not work for my business. I gave Ricochet360 a fair chance for 8 months, despite ongoing issues that were never properly resolved. Instead of taking accountability and allowing me to move on, you are holding me to a contract for a service that does not meet the expectations set during the sales process.

A company that values transparency and customer satisfaction should not force dissatisfied customers to stay locked into a system that is negatively impacting their business. If you really stand by your service, let me go."

Peter P.

Pamela was absolutely amazing! I had a great kickoff meeting and we are ready to start our Richochet journey of success. Thank you again!!

Anton R. J.

Anderson, Ravenna and Evelyn were awesome. Took the time to help me understand Ricochet. I came into the training without login information so I was behind. They took the time to help me get up to speed and understand the system . Thank you so much for your time and effort

Michael S.

Pablo & Ravenna were so nice & great at what they do. Gave thorough details and made sure to check in with me to make sure I was understanding along the way. Made the experience simple and enjoyable. Really appreciated their expertise. 🙂