Twelve Downtown, Autograph Collection - Atlanta, Georgia

K S.

12 was one of the more disappointing experiences I've had in an Atlanta property. Despite having stayed at many Marriott properties (and others within the Atlanta area), this one was subpar in comparison.

The room was very spacious and tastefully decorated, which was a plus. However, we had the corner room with a balcony, we thought it would be a nice touch..but, it turned out to be a double-edged sword. While the picturesque windows were lovely, the noise level was absolutely deafening. There was no sleep, even with a white noise machine. Every single car, emergency vehicle, Marta bus etc sounded as if you were standing right beside it. On top of that, the structural integrity of the bed frame was incredibly concerning. I’m not sure I’ve heard wood make that sort of noise before. Even with the smallest of movement, the cracking / squeaking sound was mind blowing …we were waiting to fall to the floor at any point in time.

Next, the TV in the living room had a persistent blue hue, suggesting it was on its last leg. There were no settings available to adjust the picture- although I’m confident it would not have helped. There was also an unfinished patching / paint job on the ceiling, which still showed the large square outline of the hole that was once there. It’s the little things that are such a disappointment for a hotel of this caliber.

We also ordered breakfast through room service (Catch 12), which was another letdown. For $56- I expected something a bit more elevated. But, as soon as we placed the order we got a call that they were out of bacon, sausage was our only option. To make matters worse, we didn’t receive any of the drinks we paid for and had to follow up with the restaurant. When speaking with the lady- I was told “drinks aren’t included on the receipts we get”. What!?! So anytime someone orders a drink, they just don’t bring them? She then asked me what drinks I ordered, I told her orange juice. She then informed me they were out of orange juice. Instead of offering me alternative drink options, she just stayed silent. As seen in other reviews of this restaurant- its service is lacking.

Overall, this hotel leaves a lot to be desired. I expected more, especially with the price point & from a Marriott, and unfortunately, this stay did not reflect the quality and service I’ve experienced at other locations. I hope they can address these issues for future guests.

Jade V

My husband and I spent 3 nights at the 12 and would go back to GA simply to stay at the Downtown location. It was simply that wonderful of an experience! It truly was a relaxing and enjoyable experience. The Valet was amazing and helped us with our bags arriving and leaving. They brought our car to us in a quick and timely manner when we needed it. I also really liked being able to request our car right from my phone. The front desk was friendly and helpful and even the security guards were friendly. The housekeeping staff did a spectacular service for us and organized our extra blankets and pillows that we brought in a very cute manner. The rooms were clean, comfortable, and great on space considering it was the city. The restaurant within the hotel had to be my favorite place to eat during our entire trip in Georgia. The food was delicious and fresh. The servers and chefs were very kind and gave great substitution options. It all felt very personable and special. We really enjoyed having such a great restaurant so close. Everything was very close by within walking distance or reasonable driving distance. Check out had to be by far the easiest. It took less than 5 minutes and everything was pleasant.

Nathanial Shattuck

This is probably my go-to hotel for Atlanta now. Liz at the front desk helped me a lot when I arrived late after having previous issues at another hotel that needed a refund. She spoke to the booking company, and she was super patient with making sure I was checked properly.

The location is fantastic. We were within walking distance of near everything we wanted to do. Everything else was only a 15-minute drive. There was lots of space in the room for my whole family. We kept talking about eating in the room, but there were too many good food options in Atlanta. The pool was a god send, after running around all day and just floating around to chill out was the biggest blessing.

Chelsea Johnston

We stayed at the hotel for our son’s birthday and had a great time. The hotel was quiet and the staff was very friendly. I only gave 4 starts because there was dried, bloody snot (with hair) smeared on the kitchen wall and although the hotel offers room service, the online menu showed that every item was “unavailable.”

Tyrone Williams

I'd like to thank the staff, from the ladies that cleaned my room, to the wonderful ladies at the front desk, to the management. My stay was amazing and magical and I can't wait till my next stay. Keep up the great hospitality.

Cher Bell

My three granddaughters and I stayed here to attend a college orientation for my oldest granddaughter. It is a modern and nicely appointed boutique hotel. I LOVED there was a full kitchen with dishwasher, stove, refrigerator and microwave. We were pleasantly surprised there was a washer and dryer in the room. The living area is separated from the bedroom by a wall ...a television in each room ...queen size sofa bed. Balcony. The spacious bathroom has separate shower and bathroom with two sinks. Service was great. Food in the restaurant was so delicious we had to compliment the Chef personally.. The work out room was larger than normal and has a great outdoor pool and chill out area. The location was okay ...it is great that it is away from major traffic, but there are not shopping areas or eateries close by. I would recommend and would stay there again.

Billy B

Our stay was a disaster from start to finish. Upon arrival, we waited 30+ minutes for "valet-only" parking, which was full but not communicated. The front desk was repeatedly unmanned, and we waited almost 30 minutes just to check in. Our room was uncomfortably hot (80+ degrees), and despite several attempts to reach the front desk, no one was available. Marriott customer service eventually told us there’d be no fix until the next day.

To make matters worse, the room was filled with marijuana smoke from neighboring balconies, loud music from an on-site party made it impossible to sleep, and our room phone didn’t work. We left the hotel after just a few hours. Attempts to get a refund have been ignored, and I've been charged over $100 more than my booking rate.

Save yourself the headache and avoid this hotel.

J Sauls

The location is fantastic. Walk to midtown and downtown quickly and easily. All of the employees were great. The views were excellent, and the sunsets were beautiful.

The rooms were ok. They were pretty run down and in need of a deep clean and paint, some fresh carpet and new beds. The beds were comfortable enough, but every time we moved, the bed squeaked so loud. The furniture is pretty cheap, not what you would expect for what you pay per night.
We had a 2 bedroom suite, and there's no door on the primary room. Which is odd. I really would like a door for my bedroom while I'm traveling with my children and husband. Especially if they're going to run in as soon as they hear the bed squeak because they, too, would like to jump on the bed. ?

So, all in all, it's a great location. You'll have a large room with plenty of room to cook and spread out - especially when you're traveling with a group - and it's convenient. Just know the quirks. The rooms are surface clean but need a deep clean and a new area rug. And they're noisy. Besides that, great stay.