Callaway City Hall - Panama City, Florida

Tisha F.

⚠️⚠️⚠️⚠️To the residents of Callaway and paying customers of the City of Callaway’s Water Department:

My family and I resided at the City of Callaway for approximately a year. During the year, we noticed unusual high bills from the water department. I identified several concerning issues including irregularities in meter readings and billing practices. Despite my efforts to address these billing errors with the City of Callaway, their response has been lacking, resorting instead to involving their legal counsel. This lack of response is deeply troubling. It is unacceptable that such practices have persisted unchecked for so long. It is evident that the City of Callaway's negligence and unethical practices. If you reside in Callaway and have unusual high water bills, look over them! I was told I was reading the bills wrong! However, evidence suggests otherwise!

Nicholas F.

Warning: Crooked Company Alert: I want to discuss my personal experience with the Callaway water Department. During our year living in Callaway, we were shocked by their exorbitant water prices. Recently, I discovered a collection account on my credit report, prompting me to contact the company. Surprisingly, they disclosed private information via email without properly verifying my identity, violating privacy laws like the Gramm-Leach-Bailey Act and Florida’s Information Protection Law. Upon reviewing the bills provided, I noticed discrepancies in the readings and service periods, showing inaccuracies.

Example:
1. The prior reading on 8/1/2021 was 0 gallons, but on the following day, 8/2/2021, it jumped to 167,920 gallons, equivalent to roughly filling 3,358 standard-sized bathtubs.

2. Given that the service period concludes on April 30, 2022, the reading taken on April 4, 2022, precedes the end of the service period.

3. The reading before was taken on May 5th, and the service period began on June 1st.

I'm confident that if you review your bills, you'll uncover similar discrepancies to those I've highlighted. I've only provided a few examples, but there are numerous others I've come across. This company engages in immoral practices, including price gouging, and demonstrates a disregard for privacy by freely sharing your personal information with anyone

Gael G.

Worst service ever. Not only the water bill is extremely expensive, but also they over charge for everything.
If you can, avoid them at all cost. They don’t even deserve 1star

SchweinDuHund

This entire building could be replaced with a website

Jody I.

The city of callway are very unprofessional. I paid my water bill early this morning and it’s 7:44 at night and my water is off. My balance is completely paid. They are rude, racial, and unprofessional.

Suracha M.

The way city cheat people. No prorate for a first month of billing start. Cycle bill is for only 5 days, but got charge for a full $55 amount. How ridiculous is?
The way of Mayor take care of working people. Thank you.

Randy F.

People very nice ! Just strange rule that you can't live in a 30 ft travel trailer on your property if its in an unincorporated area !!!! Like east Callaway heights ! That's life !!!!

Krystal S.

They were very friendly with setting up my water service. Very nice and poilte. No course words or looks.