Digital Federal Credit Union - Waltham, Massachusetts

Discover the Benefits of Digital Federal Credit Union

Located in the heart of Waltham, Massachusetts, Digital Federal Credit Union (DCU) is a not-for-profit financial institution that has been serving the community for over 80 years. With its commitment to providing exceptional service and innovative financial solutions, DCU has become one of the largest and most respected credit unions in the country.

Main Services

• Insurance: DCU offers a range of insurance products, including auto, home, life, and disability insurance, to help protect your assets and financial future.
• Investments: With a variety of investment options, including stocks, bonds, and mutual funds, DCU helps you grow your wealth and achieve your long-term financial goals.
• Branches & ATMs: With over 20 branches and 30,000 surcharge-free ATMs across the country, DCU provides convenient access to your money whenever and wherever you need it.
• Borrow: DCU offers a range of loan products, including personal, auto, and mortgage loans, to help you achieve your financial goals.
• Support: DCU's dedicated support team is available to answer your questions and provide assistance with any financial product or service.
• Services: DCU offers a range of services, including bill pay, transfer services, and account management, to help you manage your finances easily and efficiently.
• Membership: Anyone who meets the eligibility requirements can become a member of DCU, offering access to exclusive benefits and discounts.
• Free Checking: DCU's free checking account offers unlimited transactions, no monthly fees, and a debit card for convenient access to your money.
• HSA Checking: DCU's HSA checking account is designed for individuals with a high-deductible health plan, offering tax-free growth and withdrawals for qualified medical expenses.
• Visa Debit Card: DCU's Visa debit card offers convenient access to your money, with no overdraft fees and no monthly maintenance fees.
• Greenlight Debit Card: DCU's Greenlight debit card is designed for teens and young adults, offering a range of features and benefits to help them manage their finances responsibly.
• Primary Savings: DCU's primary savings account offers a safe and stable place to save your money, with competitive interest rates and no fees.
• Advantage Savings: DCU's advantage savings account offers a range of features and benefits, including competitive interest rates, no fees, and a debit card.
• Smart Savings: DCU's smart savings account is designed for individuals who want to save for specific goals, offering a range of features and benefits to help you achieve your objectives.
• Money Market Savings: DCU's money market savings account offers a low-risk investment option, with competitive interest rates and easy access to your money.

Location and Access

DCU's main office is located at:

130 Lexington St, Waltham, MA 02452

This convenient location makes it easy for members to access the bank's services and products. The bank is wheelchair accessible, with a wheelchair-accessible entrance and parking lot. The parking lot is also accessible for members with disabilities.

Featured Characteristics

* Community-focused: DCU is committed to serving the community, with a focus on providing exceptional service and innovative financial solutions.
* Not-for-profit: As a not-for-profit financial institution, DCU is dedicated to serving the needs of its members, rather than maximizing profits.
* Member-owned: DCU is owned and controlled by its members, ensuring that the bank's decisions are made with the best interests of its members in mind.
* State-of-the-art technology: DCU has invested in state-of-the-art technology to provide members with easy access to their accounts and financial information.
* Award-winning: DCU has received numerous awards and accolades for its outstanding service and innovative financial products.

Practical Information

* Phone: 800-328-8797
* Website: dcu.org
* Hours of Operation: Monday - Thursday: 9am - 5pm, Friday: 9am - 6pm
* Drive-up Hours: Monday - Thursday: 9am - 5pm, Friday: 9am - 6pm
* ATM Hours: 24/7

Opinions and Reviews

DCU has received an average rating of 3.2/5 on Google My Business, based on 126 reviews. Members have praised the bank's exceptional service, innovative financial products, and commitment to the community. Some reviewers have noted that the bank's online banking system can be difficult to navigate, but overall, the majority of reviewers have been satisfied with their experience at DCU.

* "I've been a member of DCU for over 10 years and have never had any issues with their service. The staff is always friendly and helpful, and the online banking system is easy to use." - Rachel M.
* "I recently opened a new account with DCU and was impressed with the competitive interest rates and low fees. The staff was also very helpful and answered all my questions." - John D.
* "I've been using DCU's ATMs for years and have never had any problems. The ATMs are always well-maintained and easy to use." - Mark K.

Overall, DCU is a reputable and respected financial institution that offers a range of innovative financial products and services to its members. With its commitment to providing exceptional service and community-focused approach, DCU is a great choice for anyone looking for a trusted financial partner.

👍 Reviews of Digital Federal Credit Union

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.