E-ZPass Customer Service Center - Newark, New Jersey

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 375 NJ-21, Newark, NJ 07114, United States.
Phone: 8882886865.
Website: ezpassnj.com
Specialties: State government office.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Toilet.
Opinions: This company has 2428 reviews on Google My Business.
Average opinion: 1.6/5.

📌 Location of E-ZPass Customer Service Center

E-ZPass Customer Service Center 375 NJ-21, Newark, NJ 07114, United States

☎️8882886865

⏰ Open Hours of E-ZPass Customer Service Center

Monday: 7 am–7 pm
Tuesday: 7 am–7 pm
Wednesday: 7 am–7 pm
Thursday: 7 am–7 pm
Friday: 7 am–7 pm
Saturday: 8 am–2 pm
Sunday: Closed

E-ZPass Customer Service Center: A Comprehensive Guide

Introduction

The E-ZPass Customer Service Center, situated at 375 NJ-21 in Newark, New Jersey, is a crucial hub for managing and assisting with E-ZPass accounts, the electronic toll collection system used in the region. This detailed guide will cover the main services offered, the location and accessibility, featured characteristics, practical information, and positive aspects highlighted in customer reviews.

Main Services

Account Management: Customers can create new E-ZPass accounts, update existing ones, and manage their profiles.
Transponder Replacement/Exchange: Lost, stolen, damaged, or expired transponders can be replaced or exchanged at the center.
Payment of Toll Violations and E-ZPass Fees: Customers can settle outstanding toll violations and E-ZPass fees in person.
In-Person Assistance: Staff is available to help customers understand and navigate the E-ZPass system, including its benefits and how to use it effectively.
E-ZPass Products Purchase: The center sells and distributes various E-ZPass products, such as the E-ZPass transponder and prepaid E-ZPass accounts.

Location and Access

The E-ZPass Customer Service Center is located at 375 NJ-21, Newark, NJ 07114, United States, close to the intersection with South Orange Avenue. It is easily accessible by both car and public transportation. The center is situated near the following neighborhoods: South Ward, Central Ward, and Ironbound.

Featured Characteristics

On-Site Services: The center offers a variety of services, allowing customers to complete multiple tasks in a single visit.
Wheelchair-Accessible Parking: The center provides dedicated parking spaces for customers with disabilities.
Wheelchair-Accessible Entrance: The entrance is designed to accommodate customers using wheelchairs or with mobility issues.
Toilet: A toilet is available on-site for customer use.
Public Transportation Access: The center is near several bus stops, providing convenient access for customers without personal vehicles.

Practical Information

Phone: 888-288-6865
Website: ezpassnj.com
Operating Hours: Monday to Friday, 8:00 AM to 4:30 PM (closed on major holidays)
Holiday Hours: The center operates on a reduced schedule or is closed on certain holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.

Positive Aspects from Reviews

Despite an average rating of 1.6/5 from 2428 reviews on Google My Business, several customers have praised specific aspects of the E-ZPass Customer Service Center:

Staff Assistance: Some customers commend the helpful and knowledgeable staff, who are willing to provide guidance and resolve issues efficiently.
Convenient Location: A few customers appreciate the center's convenient location, particularly for those needing in-person assistance with their E-ZPass accounts.
Quick Service: Some customers report that their visits were completed quickly, especially when they had minimal issues to resolve.

While the overall average rating may indicate room for improvement, the positive aspects highlighted in reviews demonstrate that the E-ZPass Customer Service Center can provide a satisfactory experience for some customers, particularly when they require in-person assistance or have specific needs that can be efficiently addressed by the center's staff.

👍 Reviews of E-ZPass Customer Service Center

E-ZPass Customer Service Center - Newark, New Jersey

rahul D.

4/5

They opened exactly at 8. They allow 10 people inside the room where there were 7 counters. At 8 am only 2 windows were open for business. At 8:10 am 4 counters were operational.
4 more people were allowed to enter the waiting area.

Suggestions- if you are planning to buy new EZ-Pass, better to fill out the application online and come here with the reference number.

With 4 counters operation and being 10th in the line, everything was complete by 8:15.

In the counter it took only 2 minutes for me because (look at the suggestion)

Erick G.

5/5

An extremely pleasant and knowledgeable agent named Honey took care of me today. I would like to thank her by leaving a positive review for her assistance today! Hopefully other customers get to deal with Honey and experience her assistance in their ez pass needs as well as anytime in life they get the pleasure of speaking with her! So easy going and a literal ray of sunshine! I hope I can make people feel as good as she did me while helping me!

Stanley O.

1/5

God awful service. The absolute worst. I travelled in NJ for a week. Most tolls hit my PA EZ Pass no problem. Some didn't, don't know why don't care. They send me 5 violation notices for tolls all less than $6, with $50 fees applied, all threatening to send me to a collections agency if not paid. The website allows you to dispute 1 only, but never tells you that beforehand.

I call to resolve, quite iiterally an hour and 6 minute wait, and the woman on the phone was immediatly annoyed at me for calling. She did not help at all and was nasty and rude.

I'll vacation elsewhere. NJ is so wacked in so many ways, this just adding to the litany of them.

Haroon C.

1/5

Why does it always take at least an hour to try to get through to someone? Who can stay on the phone for an hour during business hours? Dont people have to work!? Why do they not have enough staff!? And this TERRIBLE website!? They are collecting all OUR toll money and cannot even give proper service!? And then charge $50 admin fees!? Do they not read these thousands of negative reviews!? All these lawsuits have been attempted to be filed! This government needs to be removed and these people need to be held accountable. Taking “toll” money to allow us to drive on OUR roads that we pay for through our taxes!!

Paulette R.

5/5

Crystal was fantastic. I did wait over an hour on hold to speak with someone, but she was kind listened to my case, looked for the documentation I submitted, and got someone to review my violation dispute. It's not resolved...yet. I do want to make sure everyone knows Crystal is polite and sweet to work with.

Avraham R.

1/5

Understaffed to the max! When calling customer service the prerecorded message says to expect to wait on hold for 40 minutes, but in reality expect to wait on hold for at least an hour to an hour and a half. I tried calling them 3 times last week and had to hang up after 90 minutes and try again the next day because I couldn't wait on the phone any more!
I'm in New York Easy Pass customer and do not have a New Jersey E-ZPass account. When my account balance does not have Auto replenishment and my account goes into the negative, all of my tools get billed to me in the mail along with a fee and I must call them and wait on hold for ages to request that they transfer the bill and drop the fees to my New York E-ZPass account which by now I have already replenished. This is not functional. It should automatically transfer to my New York E-ZPass account. New York E-ZPass customer service is under the impression that it does but in fact it does not. Please fix this!

L J.

1/5

The call-in customer service is abysmal. You have to wait at least 40 minutes to talk to someone. Then they can't answer your questions. So you have to speak to a supervisor. No supervisor ever available so you have to get a call back. Call back timeframe is 7-10 days. Ridiculous. Whoever is hiring staff and managing the phone systems should be replaced.

Shadman A.

1/5

NJ EZ pass is a money hungry organization. They send toll violations while you have a EZ pass. For the same day all my other tolls were processed normally except this one. My toll was $5.65 and the admin fee was $50.00. I did call customer service number multiple times. I waited literally for hours, nobody picked up the call. Obviously it is a monopoly business. Everyday people will always suffer.