Hero Complex Gallery - Los Angeles, California

Tim B.

These guys are true hearted 100% and truly care that customers receive the quality art they pay for. The quality of the prints are always spot on and they seem to represent the artist in a professional manner. I have ordered lots of prints and even when there is shipping issues or we don’t agree on something we are always able to communicate the situation so we are both satisfied moving forward. What a great team and company to do business with.

Brendan A.

I love this place so much! I've ordered several prints from them and they always come in perfect condition. It's very evident the people who work here are also fans of the art they release because they take such good care of their customers from packing the tubes to delivery at your doorstep. You never know what they're going to release next and I look forward to getting more art from Hero Complex Gallery for years to come!

Paul E.

I ordered from this company over a week's time now, and also, after having emailed with no response, the order has not passed the processing stage, which is unfortunate given the products seem genuinely well made. Still, they lack in the logistics/administrative realm.

Updated:

- Yes lets, with six days there may very well, be “some” grace extended for the aspect of updates (at the very least). Comparing you to LITERALLY a one man shop/team Nick Harrigan Artwork, you still miss the mark somehow given this day-and-age and vast resources.

It would be unfair to compare you to Amazon I would note, which is why they have been left out since you wanted clarity and would hate for there to be any miscommunication.

P.S.
- Nick literally creates all of the artwork himself, as well as running the business.

Justin C.

Ordered online and the only option for shipping was to pay $15 for USPS priority mail. I emailed to ask when it would be shipped in order to get it in time for an event and they said it would ship that weekend. Instead they just printed a label for shipping that sent me a tracking confirmation, but it was never actually shipped. What’s the point of being forced to use expedited shipping? Also calling or emailing is almost pointless as they rarely respond. Feel bad for the artists that use this company they deserve better.

S S.

Ordered a month ago. My order has never moved past processing stage. They do not respond to emails. Edit - I have finally received all of my items. My order took a long time to ship and communication from the galley was not good. However, my items very well protected when shipped and the items themselves were of very nice quality. I would order from Hero Complex Gallery again but would not expect to receive items in a timely fashion.

Chris T.

Nov 27, 2017, I purchased a Stan Lee autographed Spider-man poster at an event in their gallery. Stan Lee exited before I could get the poster signed. I was assured that they would get it signed later and ship it to me.

Dec 5, 2017, they advertise a "Part 1" to getting more posters signed.

Dec 12, 2017, I emailed them asking when I could expect my poster. They promptly replied that they are working on it.

Dec 13, 2017, they advertise a "Part 2" to getting more posters signed.

Jan 1, 2018 I ask if my poster is ready yet. No reply. I ask again on Jan 13, and was told that they "are meeting with Stan Lee and his people this coming week".

Feb 5, 2018, I send another email. No reply.

Feb 9, 2018, they advertise yet another batch of posters getting signed.

Feb 13 and 26, 2018, I email them. They respond on Feb 28, 2018 to say that they are "are getting orders signed in chunks" and "your order will be in the next batch". I ask why my order wasn't in the first batch.

I have sent five more emails since that have all gone unanswered.

At this point, it has been over 6 months since I paid them for an item that I have still not received. I have been told multiple times that I would receive it "next week" or "soon". I have sent them 11 emails, to which they have replied to only 3, which hardly qualifies as responsive. They have had at least 3 batches of posters signed after I paid for my order and failed to include my order in any one of these. There has been no attempt to remedy this, apologize for the delays, or make amends in any way. To say I'm not impressed would be a gross understatement.

Nick M.

I live in another state and buy from HCG online, I love the artwork they sell/showcase. It's not just a generic art dealer, they offer incredible variety for different price points and mediums. I love it. I actually just ordered a couple framed pieces from them this evening, and to another reviewers point, it does take some time for them to ship. It's not really a caveat for me, the artwork is always in impeccable shape, they do a wonderful job making sure it survives the journey which to me is the most important.

If I lived nearby HCG I would definitely go there in person and avoid the shipping costs if I could. I haven't found another art gallery like HCG anywhere. I haven't had any issues with anything, and the customer service usually responds within 1-2 days.

For minor gripes, the shipping time is generally not fast, but I'm personally okay with that just as long as it arrives undamaged. My other issue is one that I've suggested to HCG as feedback, it would be nice to sort out "sold" art on their website, I'm not really sure why they keep all of the sold pieces available on the website. I wish they were in their own section, separate from the searchable pages/galleries. That's just me personally, it can get kind of annoying searching for "new" pieces when you have to look through a bunch of older "sold" pieces mixed in (generally many pages worth). Those are just minor gripes, nothing worth knocking off a star.

I will continue using Hero Complex Gallery from now until the end of time. I hope to someday visit if I can. Keep up the good work, HCG!

----
EDIT 3/31/2018

I received my latest purchase, a Jordan Monsell piece, there is some very noticeable damage to the frame that I cannot imagine was done during shipping due to the fact that it was extremely secure and bundled. The top left side of the frame was damaged, looked like it was dropped before being wrapped up. It would have been nice to know that but it's all good, I still like the artwork and if need be I will re-frame it later in life (most likely). This particular piece was framed by the artist, there is some noticeable dust/specks in-between the glass and the artwork which is kind of annoying but it's all good. I still like the artwork and I am glad that HCG exists.

Esther K.

I have had this place bookmarked for a long time but I couldn't motivate myself to drive out this far until they had their Marvel's Avengers: Age of Ultron Art Showcase. I got there as soon as possible on opening night, but the line was already really long! Thankfully my friends had gotten there really early and were at the beginning of the line. Eventually it was our turn to go in--first you walk through an open space, then there was this foyer with fruits/appetizers on a table for us to enjoy, and finally was the exhibit room with all the art. There was also a nice rooftop area where people could hang out and talk.

The art room had Avengers art from floor to ceiling and it was wonderful! The gallery was crowded and it was difficult to take pictures of the prints, but I loved walking around and seeing all the talented artwork on display. VIPs got to purchase prints first, and then we were called to the order counter by the number that we had signed in at. Thanks to my friend I was able to buy two wonderful prints. Not only do we get to walk away with these limited edition prints, but we also got exclusive chocolates as a thank you! The chocolates had different designs and flavours to correspond with the different Avengers. I got the Iron Man chocolate, which was dark chocolate with strawberry jelly filling and pop rocks, with Tracie Ching's "Avengers: Iron Man" printed on the cover. The Hulk one was milk chocolate with peanut butter cream, pretzels, and granola; Ian Glaubinger's "Smashus Maximis" was printed on the cover.

The fan favourite of the night was the amazing "The Age of Ultron" by Matt Ferguson, printed on metal. It looked absolutely beautiful and there were only 10 available, but alas it was too expensive. I had to content myself with a screen print, which was much more affordable. I also bought 100% Soft's "Age of Ultron Kitchen Essentials," which was adorable. Truck Torrance (aka 100% Soft) was there and even took a picture with me next to his piece. Unfortunately he left before I was able to get my print and ask him to autograph it.

I am so grateful to this gallery for hosting this exhibition and giving me this opportunity to own two amazing Avengers: Age of Ultron prints. I definitely recommend checking them out and also seeing what future exhibits they are holding.