Holiday Inn Express & Suites San Pablo - Richmond Area, an IHG Hotel - San Pablo, California

Tia Robertson

The room smelled like a seller box of someone detoxing from addiction to all the drugs and alcohol and it was in the carpet that needed cleaning not just vacuuming, the bathroom tub ran water in the wall all night. Great breakfast but they were not particularly courteous. The front desk was efficient but would leave the front desk uncovered for 15 mi utes or more. I did not complain about the room just cleaned and minded my business.
This is a place for construction workers don’t bring your kids or family it’s not family friendly and the roads are terrible.

Emily Nehring

This is a great hotel.

The bed was comfortable, and there were 2 firm pillows and 2 soft pillows on each bed and “firm” and “soft” were embroidered on the pillow cases to help you quickly identify the one you want.

The bathroom was clean, well stocked, and the shower had good water pressure.

The morning breakfast was excellent. You’d pay at least $20 in any diner for it.

I had a room with a window facing the highway and still heard very little traffic noise. The hotel itself was pretty quiet and the other guests were friendly and respectful.

The staff was friendly and efficient. I asked for extra blankets and K-cups. They have coffee and tea available all day.

The room had a coffee maker, mini fridge, and microwave.

I highly recommend it.

Justin Xiao

I stayed for two nights. Great place. Consider if you are going for graduation ceremonies around this area; especially for Berkeley. It is a little cheaper compared to the other hotels near Oakland, but still very accessible to the campus.
The hotel rooms are larger than some of the other holiday expresses that I have been to.
Even though it was next to the highway, I didn’t hear any noise in my room. There are plenty of restaurants near here here and right next to a Taco Bell, Denny’s which is really nice. there’s an outdoor gazebo and a sauna as well inside the gym. I thought this was great but didn’t have time to use the facilities.

Fantastic staff. The breakfast crew forgetting me coffee at 5:30 in the morning when I needed to have an early start. appreciate that.

Nanna

Stayed here for trip. Easy to check in, room was clean, parking safe and breakfast was good. The hotel was easy to find as well.
The staff was friendly.

Khwaja Gulrang Seddeqi

I spend at least one night per week here but the only treadmill at the fitness center is outta service for the past 2 months + however it is showing operational when you first book.
I brought it up to the front desk receptionist almost every time I stayed there, but I guess they just don’t care.

Bcas

Had the worst check in experience yet. Lady at front desk was unwelcoming and rude, hours after I checked in when I was sleeping I got several calls to the room phone that woke me up because she made a mistake when I was checking in. When came down to fix the issue she was again rude and didn't care she woke me up

Grace

Shine a black light in the room and you will find everywhere that is not cleaned in your room. The only safe spot I felt was clean and sanitized was the bed, which was comfortable. The hotel does not provide water except through a machine that is only running during breakfast times, so good luck trying to find water in Richmond on San Pablo area. It was even hard to find in a grocery store nearby. Staff is totally unfriendly and unapproachable. None of them smile. The front desk staff was kind and helpful though. The hotel is behind and old strip mall with many empty businesses and many vagrants hanging around. It doesn't feel safe there or look clean.

Chrissy Jackson

Dated hotel with not many amenities. During the night you’ll likely hear the multiple turkeys around the property. A small nice courtyard to relax and nice when the sun was shining.
I usually stay in Holiday Inn Express and was expecting more of this property.it just needs to be updated and cleaned thoroughly
Our room key would not work. We had to go to the front desk five different times to have them activate it and we did not have it near anything magnetic. They apparently kept dating it wrong so frustrating.
Front desk staff was friendly though and breakfast has multiple options and pretty good ! The