INSTALL-IT-DIRECT - Encinitas, California

Jacob O.

This company was fantastic for my backyard project. They were organized from start to finish. I initially worked with Steve, who led the design and provided many options. He was budget-conscious and transparent, ensuring my wife and I felt no pressure. Steve stood out among other companies for being an advocate, which gave me confidence when choosing them.

When the project began, I met Ramon, our onsite lead; Nick, the foreman; and Patrick, our project manager. Despite my doubts about finishing in 2 weeks, they completed everything in just 8 days.

Ramon was onsite every morning at 8:00 AM He answered my questions when the project manager was unavailable and was always courteous. He verified what could be removed before disposal. The quality of work was exceptional, reflecting his pride in his craft.

While I didn't interact much with Nick, it was clear his role was vital through his communication with Patrick and Ramon.

Patrick deserves special thanks. He matched, and sometimes exceeded, Steve's advocacy. Patrick met with me almost every morning to discuss project status and daily goals. He was patient with my change orders and collaborated with Steve to realize my vision. His dedication made my wife and I feel confident throughout the project.

I appreciate everyone at Install It Direct for their help and commend the owner for assembling such a talented team. The care and service we experienced show his ability to identify exceptional individuals and instill care top-down, or perhaps both!

Starbird V.

I am pleased to write a review for Install-It-Direct and share my experiences with their team. From the initial consultation to the final walkthrough, the entire process was seamless and stress-free, thanks to their expertise and attention to detail.

The salesman, Nate, was knowledgeable, patient, and genuinely interested in understanding our vision for the project. He offered valuable insights and suggestions, ensuring we were well-informed and confident in our decisions. His professionalism and enthusiasm left a lasting impression, making it easy to trust Install-It-Direct with our landscaping needs.

It should be noted that Nate provided a very detailed proposal. I believe this is the very best way to propose a project, as it doesn’t leave things for later. It’s better to define the scope of the project to include even the smallest details. This approach is useful to avoid unexpected omissions during the project.

We were also paying close attention during the project to ensure it was all going according to the plan. For the most part, it was, but there were a few little details that we pointed out. Their response? “No problem.”

The designer (also Nate) transformed our ideas into a beautiful and functional design. His creativity, combined with his experience and knowledge of landscape architecture, resulted in a beautiful outdoor space that surpassed our expectations. The attention to detail and thoughtful placement of plants, hardscape, and features created a cohesive and inviting environment that we now enjoy daily. Honestly, the results were even better than I had expected. An added bonus is a number of positive comments from our neighbors. Nice!

Throughout the project, the foreman, Troy, demonstrated exceptional leadership and communication skills. He managed the work crew effectively, ensuring that the project stayed on schedule and within budget. His proactive approach to problem-solving and eagerness to address any concerns or questions we had were truly appreciated. The work crew, in turn, was diligent, respectful, and skilled. They worked quickly and efficiently, completing the project in a timely manner without compromising quality. They definitely knew what they were doing, and they worked very smoothly as a team.

The level of craftsmanship and attention to detail displayed by Install-It-Direct is exceptional. Their commitment to excellence and customer satisfaction is evident in every aspect of their work. I wholeheartedly recommend Install-It-Direct for any landscaping project and am happy to share my positive experience.

Winnie D.

Great team to work with! Extremely pleased with the quality of work and the timeframe of completion (<2wks). I also want to highlight the team members - Bill, Patrick, Lucas, and Casper - they were all easy to talk to and seemed to really care to do a great job for their clients. If their managers read this, I would advocate for them to be promoted and/or get raises! See photos for the desert wasteland that used to be our backyard compared to the beautiful outdoor oasis they installed. Our backyard still looked incredible after the storm so it’s a testament to their quality of work! Of note, the cracked concrete and old IKEA tiles are the sections we didn't change since we didn't have the budget haha. For us, we had a lot of input on what we wanted installed and where, so I think it made for better teamwork and we were really happy with the end result. What was done: -- added turf with wavy perimeter -- decomposed granite with rocks and plants to create zen area by pepper tree -- installed plants all along perimeter -- added new mulch -- extended a portion of concrete walkway and retaining wall -- added drip irrigation and adjusted drainage -- added post for market/string lights Budget: IID was very understanding of our budget and worked with us to create a project that we could afford. I am a pretty strict, frugal person so this is saying a lot! Designer: Bill It was a pleasure working with Bill to design the backyard. He would be just as excited about each revision as we were. He did a wonderful job adding the curves we wanted into the turf and seamlessly blending it in with the DG. We wanted to pick our own plants and decorative rocks and Bill was 100% on board. It was super fun picking plants and rocks together at the nurseries/KRC rock. Bill was always very positive and responsive despite our constant questions and revisions. Project Manager: Patrick Patrick was very on top of the project. As with any big project, things might get missed or something might not come out how you imagined the first time. However, Patrick was quick to respond to our concerns. I did not need to ask Patrick more than once to address something. For instance, they originally installed a circular ring irrigation device to water the plants on the DG. However, it was watering too wide of a surface area and leaving prolonged wet spots. So we asked about it and within a day or so, they switched them all to drip irrigation and problem solved. We asked if they could stucco more of the wall - the next day, it was done. We reminded them of the conduit line - next day, it was done. Legit it was incredible how responsive this team was. Installation Team: Lucas and Casper These guys are MVPs! We had our renovation in July so it was 80s every single day. These men worked endlessly to set up our backyard in record time. They were always super hardworking, energetic, and polite. They were also respectful and kept the area very clean. They were responsive to our questions/concerns. I originally brought up the irrigation issue to Lucas and he immediately told Patrick. I asked if they could use a potting mix I wanted for the larger plants and they re-arranged their work to plant the next day so my husband and I could bring the potting mix. I also appreciated their quality of work. I’ve had several friends comment on how well Lucas blended the seams of the turf so that it’s barely noticeable. Even after the SD storm our backyard looked great! And all the drains they installed worked because we didn’t experience any flooding.

Keith B.

I had been evaluating multiple companies to install artificial grass in my front and side yards. I had been renovating my home/yard and was looking to make a great impression with the artificial grass and then I found Install-It-Direct. From my first conversation with Lidia Surdock, Construction Manager, I knew I found the company I wanted to work with. In a nutshell, their customer service, quality, and care for my project was exceptional in every way. A big shout out to Thomas Jackson, Sr. Design Consultant and project manager for my yard. He took the time to walk me through options, select the right artificial grass, and outline how the entire project will be executed. He was professional, knowledgeable, and provided exceptional customer service. I cannot express my thanks enough for an exceptional addition to my home.

Eric W.

This team is top-notch! Patrick, Steve, and Sebastian all delivered exceptional work. They inquire about your requirements, strategize the approach, and expedite the completion process. As the project progressed, they seamlessly handled various mid-project adjustments. We're thrilled with the final outcome!

Larry H.

We went with INSTALL-IT-DIRECT for our backyard project after visiting with a number of different contractors. Emily Ayala, the Project Manager, was so easy to work with. She came with a great plan, listened to our ideas, devised a 3D rendering, and provided sound advice and we're thrilled with the final product. They ripped out our old concrete that didn't match and we've replaced them with pavers and a pergola. Saul and the pavers team did a helluva job. Very efficient and easy to deal with, jazzed up our balcony posts, re-arranged our sprinklers, installed lighting to highlight trees. Very pleased. And the pergola folks, name escapes me, were also great. Installed some new electrical outlets for outside and on the pergola in preparation for string lights we're going to add. They had a few pergola beams that were damaged from the factory and didn't want to install those (even though I barely noticed any issues) until they could get some perfect ones. These guys care about their work. Very happy with the entire experience using INSTALL-IT-DIRECT and dealing with Emily throughout the process was a great pleasure.

Mia F.

The Install It Direct team has been a joy to work with! They transformed our front and backyard in an efficient manner and did excellent work. Reasonable pricing, kind people, and fantastic project management! We are grateful to them and would recommend to anybody in the area!

Ron C. J.

What a joy! Ron came and really listened to what we wanted, and gave us beautiful options to make our backyard dreams come true. The samples of artificial turf that he brought were beautiful, and a wide range of styles and feel, and he was very willing to give us multiple estimates, so that we can make a decision that worked for our needs and budget. I got several estimates, and you can not beat the quality and price of INSTALL-IT-DIRECT. When it came to the install Diego, was incredible. He made sure to check in at every design decision, and when our initial desires were not fitting esthetically, he came up with an even better solution and presented it, rather than pushing something through, or just doing what was supposed to work on paper. They were very efficient with the demo, through installation, and we could not be happier. I highly recommend INSTALL-IT-DIRECT!