Kaplan, Inc. - Fort Lauderdale, Florida

Jaymee R.

SCAM!! Just google "Guerrilla Registration". All these people want is money. They don't care about you, your education, or your future. I realized this about halfway through the term I spent there. When I told my "advisor" I wanted to withdraw at the end of the term, she did everything she could to avoid speaking with me. Also, you pay them by the number of credit hours you take. At an actual school a class, like Anatomy and Physiology, would be around 3 credit hours. At Kaplan, a similar class is 5 credit hours. They do this so you have to pay them more. The classes are extremely easy and are obviously NOT worth 5 credit hours. The 10 month program I was in was going to cost me over $14,000. The program wasn't even properly accredited, so I would have never been able to get certified in my field. This program, at a properly accredited community college, costs around $4,000 TOTAL. I paid $4,000 for just one term (2 classes) at Kaplan. I advise anyone and everyone considering going here to just walk away. It's not worth it. It may sound nice that you "earn your 'degree'" completely online, but it's not likely a Kaplan University "degree" will get you into the career you're pursuing. Community colleges may also offer your program completely online, so try to look into them. If you're already at Kaplan, look for another school and withdraw at the end of the term. Make sure all communication with them is in writing, have them confirm that you have withdrawn, and check to be sure your status says "drop" instead of "active" so they can't keep you enrolled and charge you for classes you never took. It's really unfortunate that places like Kaplan University are allowed to exist. I never write reviews, but this is important. I don't want anyone to have their entire life destroyed because of this greed.

Josh D.

2 day shipping, took over 5 days to receive and I paid a premium for this service needless to say I didn’t receive my book in time. Customer service didn’t care the material of the course is mediocre, I personally feel other venders do better. I’d do your research and shop around.

Selina G.

Where to start? This experience has been horrible! After a year of taking classes here and never having any problems, all of a sudden there is an issue with my financial aid. I decided to drop Kaplan and transfer to a different more affordable university and this process has been a nightmare. I found out Kaplan has been overlapping my student loans taking out more of my financial aid than they should be. Also while trying ti charge me extra money of about $1,000. As if the extra $6,000 in student loans was not enough. Up until now I have never owed any type of balance so this is ridiculous. Trying to get the advisors to drop me has been a while chase. I spoke to Laura who rushed me off the phone very rudely telling me I would be dropped in two days and would have no access to my classes. Three days later I am still an active enrolled student.Trying to talk to the right people and get actual help is like pulling teeth with these people. Avoid this school at all costs. They will take all your financial aid and leave you with nothing, but debt!!

Ursula S.

I enjoyed my classes at Kaplan. There were instances where my professors were extremely understanding of situations that came up with my personal life.My professors were what I enjoyed most as it pertains to my interactions with anyone from Kaplan. However, the student finance and student accounts department could use some customer service skills. In addition, I didn't particularly care for my advisors either. The one I had almost before I left never followed up or kept in touch with me. That was very frustrating as these individuals can be a deciding factor if someone attends this university.

c ?. C.

Kaplan is and will be what you make it. I have attended online schools/classes for the last ten years earning a AS,BS, MS and working on a PhD. ALL online classes and schools are expensive and require more work than on campus. It requires skills such as accountability, excellent time management, and be willing to sacrifice time and money to reach your goal. This is college, not high school. This is not for the individual who prefers lectures and constant interacting with classmates and the instructor. They let you know what is required as well as the deadline. For those who have attended college in the past, it is your responsibility to make sure that you have enough money that will cover the cost of your education and that also means making sure that you are not maxed out prematurely. This can be avoided by not accepting money that you will not need or banking those disbursement checks. Call and speak to FAFSA periodically. I actually think Kaplan does more hand holding than I require. There are a number of tools that are in place to help with education/career planning such as researching the requirements needed for your degree which also includes certification (for your state), cost, amount of time needed to commit to each class, tutoring, and the writing resource center. There are notations on their web site that advise you about accreditation for specific majors as well as your background. If you are not extremely proactive, ready to work hard and able to advocate for yourself, then maybe online learning is not for you. Everyone has different learning styles.

Punky 2.

They don't care about their students, all they want is money. They lied to me about my loans, I was told by multiple staff member about everything being covered under my loans before scheduling classes. Next thing you know, I have a 2k balance. I stayed on top of it following up with the issue calling every week, was told it was an internal issue and the balanced was going to be cleared. They never cleared my balance, I kept calling back and they denied everything I was told. I spoke to 6 people in the same day for an issue that was never resolved and they were very rude. I requested to speak to a supervisor multiple times and they deny me the request over and over. If you ever call, record names or record conversations; or better of don't even enroll!

Courses are great, instructors are great and helpful. Instructors always were available and understanding.

Financial Aid Department/Student Accounts = Fraud and Liars

Julie C.

I am going into my second term at Kaplan. While online schooling is very different from attending an actual campus, the experience is purely what you make of it. I have financial aid and I have not had any issues so far. College is for adults, and as an adult, your financial obligations are up to you, Kaplan just gives financial guidance. Also, I have called for various reasons and always been able to talk to someone. My advice is if you cannot handle being very responsible for your own schooling, maybe do not pick a school online. So far, Kaplan has been great to me, and I am grateful for that.

Linda C.

My experience with Kaplan has been a good and exciting one. The staff was very helpful in getting my started and helping me until the end. The spacing of the classes were great because it gave me time to rest for a moment and start again. The professors that they hired were really knowledgeable in their field which made learning easy I would recommend Kaplan University to all. So excited about my experience will Kaplan. Go Kaplan.