Palace Hotel, a Luxury Collection Hotel, San Francisco - San Francisco, California

Vic

We were pleased with our experience at the Palace Hotel. The service from the front desk, concierge, and valet was exceptional. We were in awe of the luxurious interior of the lobby and hotel rooms.

For dining, we really enjoyed the food and ambience at Pied Piper.

I did want to note that street noise is quite audible throughout the day, particularly at night.

Nikhil K.

I recently stayed at this hotel and was thoroughly impressed, earning it a solid five out of five stars from me. The exceptional and friendly staff made the experience truly memorable, as they went above and beyond to ensure every guest felt welcomed and cared for. The rooms were impeccably clean, providing a comfortable and relaxing environment. The dining options were diverse and delightful, with great restaurants offering a variety of delicious cuisines. Additionally, the central lobby is nothing short of magnificent. Its elegant design and spacious layout create a stunning first impression and a perfect place to unwind. Overall, this hotel provided an outstanding experience that exceeded all my expectations.

Sloan

Lovely historic hotel with a gorgeous atrium! It is beautifully decorated with old fashioned rooms with modern bathrooms and bedding. It was quiet and comfortable. We had a deluxe king room on floor 4. Definitely go visit the Pied Piper lounge for a drink or at least to see the pied piper painting. A lovely older English man greeted us and gave us a little history on the place. His warmth, knowledge and sincerity is a gem for the hotel. He recommended the hotel museum 18–totally worth visiting! Make sure you view the post card pictures on the table of the hotel through the ages, and DON’T MISS a quirky little letter from Mr. Parrish, artist of the Pied Piper painting. It’s hilarious. It’s on your right as you enter the door of the museum. The door and bell service were wonderful, and check in was easy. The hotel was decorated for Christmas, and it was traditional and lovely.

Caleb L.

We really enjoyed our stay here. The lobby area is really pretty and the history of the hotel is pretty neat as well. We appreciated the room dedicated to various pieces of the hotel’s history. The rooms are maybe a little outdated but still very nice and comfortable. The location was good for us, close to Union Square and right next to BART and other public transit when you want to visit other parts of the city. The breakfast buffet at the Garden Court is definitely worth checking out, very delicious. James and Juan were super helpful during our stay in answering any questions we had.

PhillyCali

We traveled to the Palace as a family of four and had adjoining rooms. Our rooms were beautiful and spacious and we all slept so well. The breakfast buffet was fantastic and the room is beautiful. The pool was such a bonus, it is a really great setting for an indoor pool and a great place to go relax a bit while the kids played after sightseeing all day. The concierge gave us great recommendations. We were able to walk to many places downtown and felt safe doing so.

sonam K.

Exceptional Experience at The Palace in San Francisco!||Our Thanksgiving stay at The Palace exceeded all expectations! The hospitality was top-notch, with every detail meticulously taken care of. Our room was immaculate, comfortable, and cozy.||The pool was a highlight for my daughter - its beauty left us in awe! The location is unbeatable, making it an ideal base for exploring the city.||Special mention to Antoinette Cahill, whose phenomenal hospitality made our stay even more memorable. The newly renovated Marble Room is a must-see!||We're already planning our return - The Palace has earned a loyal customer in us! Highly recommend this outstanding hotel for an unforgettable experience."||Rating: 5/5 stars

Hartmut E.

I recently stayed at the Palace Hotel in San Francisco to celebrate my birthday, and it was truly one of the most impressive hotels I’ve experienced in over 30 years of traveling across the USA.

From the moment we arrived, the service was impeccable. The staff, especially the concierge, were always attentive, professional, and genuinely eager to assist with every need. The level of care and attention to detail was unmatched.

The presentation throughout the hotel was stunning—every corner exuded elegance and history. The breakfast buffet was a highlight, offering an incredible variety of perfectly prepared dishes in a setting that felt luxurious and inviting.

This hotel delivered an unforgettable experience, combining timeless charm with modern comfort. I can’t recommend it enough for anyone seeking exceptional service, beautiful surroundings, and a truly memorable stay. Thank you to the entire team for making my birthday celebration so special!

Chris R.

We stayed for two nights in the Palace Suite with my spouse and teenage son. We chose this suite because it included a sofa bed in a separate room from the main bedroom, which suited our family’s needs. Upon check-in, we requested assistance in setting up the sofa bed. A staff member arrived shortly after with bedding but informed us they were unable to prepare the bed at that time. While this wasn’t a major issue and we were capable of setting it up ourselves, it was disappointing given the level of service typically associated with a luxury hotel.

Unfortunately, when we removed the sofa cushions, we found the underside to be heavily stained, which was quite unpleasant. This raised concerns about the overall cleanliness of the room—if stained cushions were simply flipped over rather than properly cleaned, we wondered what other aspects of the room might have been neglected. Our concerns were further heightened by finding leftover contact lenses and hair stuck to the bathroom counter, which made us feel uncomfortable about the room's overall hygiene.

Additionally, the sofa bed was extremely uncomfortable—even sitting on it was unpleasant. We ultimately had to place the mattress on the floor to ensure our son could sleep somewhat comfortably.

On a positive note, the hotel is located in a prime area of the city, and the property itself is beautiful. However, given our experience, we were disappointed with the level of service and cleanliness. As a Marriott Silver Elite member for seven years, having stayed at Marriott properties worldwide, I regret to say that this stay did not meet the high standards I have come to expect, and I will not be returning to the Palace Hotel in San Francisco.