Recology Humboldt County - Samoa, California

Randal S.

The two times in the last 9 months that there was still garbage in the van, they had the driver back out the next day to empty it. Both times we had really stuffed the bags in. I expect they just didn't come out on garbage day.

Dshll Y.

It is so hard to make a payment online your website is horrible I try to pay and it never remembers me. I have to pay by phone like in the 50s, and service is forced you should be ashamed of this yourselves

Wade V. B.

They are ok. Sometimes off schedule with bin pickup, and often no show for street sweeping. I stopped moving my car for them to access the street because they just spread the dirt around instead of getting it off the road. Dirt alleys, along with the poor street sweeping contributes to dust pollution and gravel in the road in my neighborhood. I gave up yard composting because of rats and just got a green waste bin, which is sometimes emptied into the same truck as garbage. Online billing and phone answering are good. I called a couple of times to alter our service and once for our bins getting skipped. They let me know about billing changes. Added a star for getting a call back.

Rachel G.

Inconsistent pickup, its a mystery if they will show up or not & the price for a commercial property dumpster is outrageous! Then a 42 minute hold time to try and find out why they didn't pick up or how to lower our bill. Frustrating to say the least.

Go A. F.

I live outside city limits so I am not required to have this very expensive service. I have been trying for 4 months to get Recology to take back the garbage and recycling bins that the previous resident paid for and they are still taking up space in my very small front yard. The Eureka dump is just 5 minutes from here - why has no one come to pick up the bins?

Frank K.

Honestly a joke of a company. Lived in the Bay Area with no problems then, but here they just don’t want to do their jobs. Missed a single payment, due to their own system “forgetting” my saved card info, and because of their mishap, I had both my cans taken from me off my property without warning or notice. Had to call them to find out. Had bear straps on there too, to which they would not replace nor give me the same cans back. After hounding them for days, I finally got a measly $40 credit.

Then last week, I don’t put my cans out because I did not have enough trash, and they still bill me for the week and inform me, after emailing them, that regardless of the can being put out or not you get billed.

On top of that, the last time I put my cans out I had a message written out by the workers in big black sharpie on top of the recycling bin saying to keep them 3 feet apart. I lol at this because this is unprofessional to a high degree, passive aggressive, and doesn’t work in this situation due to our street being narrow with cars being parked on the sides. Not much to do there. Highly considering just taking trash to the dump, it seems much more affordable and you won’t have to deal with the boneheads at Eureka recology.

Kimberly H.

Tread lightly when looking at using this company - they are not upfront about their fees. After getting a quote for dumpster delivery, they failed to mention until AFTER 2 dumpsters were dropped off they charge a $100/hour driving fee to deliver. When I told them this is something they should have told me up front and I would pay for WHAT they had quoted me at, they said they would remove the charges. After a final call with them after the project wrapped, they told me what my balance was, I paid it and thought I was all set. Fast forward 2 months and I get the bill for the delivery fees.

Literally after 9 calls (yes I kept track because I was livid at this point) of leaving voicemails, asking the office manager to call me back, asking other employees to email the office manager, I finally got the managers personal number and was able to finally talk with her. Long story short, it was not a pleasant convo and I would never work with this company in the future again. I would actually go out of my way and pay a premium to work with a company that has more respect for their customers.

Shannon M.

I ordered a dump bin and was told I would have 3 days to use the bin. They dropped it off at 1pm on a Wednesday and picked it up 9am Friday morning so it was on the property for less than 48 hours. I called to ask why I was told 3 day and they stated it was 3 day processing time and you actually only get the bin for a day(which of course they never disclosed on the initial conversation). Would have never paid close to $1,000 if I had known it was going to work like this and of course they didn't care and did nothing to make it right.