Amber Shipwash
2/5
The kennels were clean and well kept. Daniel’s wife is super nice and helpful.
However, we were very disappointed in the level of communication with Daniel, or lack thereof, during our dog’s board and train time. We were not informed prior to our arrival that Daniel likes to have dogs brought in on Thursday and stay the weekend to get acclimated before training. We had agreed via text message a month and a half prior to arrival on the date our dog would be arriving and beginning her training. After we arrived on Monday, we were told training wouldn’t begin until the following Monday. We had already made plans and we’re unable to change them. Unfortunately, this made our dog need to stay an extra week with Daniel. His wife was the person who checked us in and didn’t tell us this information. Daniel told us later he wanted her to stay five weeks for training rather than the four. He said she was doing great but needed a little work on her “aggression toward men”. During intake, Daniel’s wife asked if we would like to have videos and pictures throughout the training. She told us they would be giving us regular updates on her training progress as well. We did not receive any pictures or videos during the stay from September 18th to October 11th. Daniel did not call when he said he would and was difficult to communicate with. When we told him we were pulling Zoey out early, he became very defensive and rude. He refused to let us pick up Zoey during his advertised hours posted on his website and told us pick up time would be 6 PM sharp. When I tried to discuss the lack of communication, he said we should have “bugged” him about it and called him. (We did.) Needless to say, we won’t be utilizing his services, nor will the other couple that recommended him to us. My advice…get everything in writing. Don’t pay cash. Get receipts. Get a copy of contracts on the spot. Keep expectations realistic. Please remember this man has a family he needs to spend time with, a job that he needs to go to during the day, and numerous dogs he needs to tend to each night. Visit the kennel and with Daniel in person to make sure it is a good fit for all parties.
