Rockler Woodworking and Hardware - Jacksonville - Jacksonville, Florida

Bob A.

The staff was amazing and patient with me as a newbie to using a lathe. Very knowledgeable, instructive and took the time to walk me through what I would need now and later as my skills improved. I had shopped Rockler online before, but going to the store with a professional staff like this store had was truly a pleasure. They have made me a returning Rockler customer for future needs.

Dick C.

I visited the store with an antique barometer that I purchased and was missing some trim. I asked for assistance identifying the wood used. The store staff were wonderful. Not only did they point me to the correct wood to choose but they even identified the age of the barometer with a google search. My associate and I are very appreciative of the time spent with us as well as the education we received. Bravo Rockler!

TN S.

Thank you to the crew at Rockler. I recently wanted to upgrade my router table set up. I couldn't be happier with the assistance that Mark S, Sahib, Dave and Ryan provided. Their knowledge and patience helped the entire process more enjoyable and go smoothly. I look forward to more interactions withe the crew!

Nik B.

Attended pen turning class. Great experience. I would recommend to anyone. good bargains for any hobbyist and staff is extremely friendly and helpful.

Cliff B.

Rockler is a great store. The staff is always very knowledgeable and helpful about tools and woodworking in general. I also love the fact that they have different types of wood like Purple Heart, Maple, and Mahogany. They also have classes to learn about woodworking!

L W.

I am writing to express my extreme disappointment at the racially discriminatory behavior I have repeatedly encountered at your Jacksonville Towncenter location.

On multiple occasions, I have been subjected to unwarranted and intrusive surveillance by a young female employee. This employee consistently follows me throughout the store, scrutinizing my every move, creating an environment of discomfort and intimidation. This has occurred despite my frequent visits to the store, suggesting a targeted pattern of behavior.

Yesterday, I had a positive interaction with another young male employee who provided helpful information about your products. This stark contrast in treatment further highlights the discriminatory behavior of the female employee. Her actions, fueled by unconscious racial bias, are unacceptable and a direct reflection on your company's values.

The store manager's dismissive response, stating that "we work closely with our guests," is both insulting and unacceptable. This statement attempts to justify the employee's discriminatory behavior and minimizes the impact of my experience.

This incident is not merely a customer service issue; it's a serious breach of trust and a significant threat to your brand reputation. This type of behavior alienates customers, drives away potential business, and damages your company's image.

Eric H.

I came in on a Wednesday and described some issues I’m having with my table saw. John, The Professor, was incredibly generous with his time and I’m very grateful for the advice he gave. Said a common issue (among other possibilities) is that the alignment can be off a little and it can easily create problems. Checked and the saw was slightly out of alignment. Issue fixed.

D M.

We love Rockler and are thrilled that the store came to Jacksonville. We usually order online, however I recently visited the store to see if they had the 'Rockler Cast Iron Router Table Master Kit with Cabinet and Pro Lift' in stock and from the moment I called and spoke with Mark to see if they had all the parts to actually driving over to the store for purchase I received 5 Star Customer Service. Everyone at the store was extremely helpful and knowledgeable, they knew where every item was located in the store, they knew their store inventory and assisted with loading all the items into my vehicle. I have never received such an excellent quality of service from the 'big box' stores.
My thanks to all the associates who helped me with my purchase. I will definitely be returning to the store for more items. I also noticed that they have premium lumber in stock so I will be returning soon. The Router table cabinet is a serious addition to any woodworkers shop, quality steel construction - we are super impressed! Thanks again Rockler! ( -;