South Bay Ford - Hawthorne, California

Liz M.

I just leased a new Ford Bronco with South Bay Ford. I was immediately met by Jeff, who was friendly and professional. He was extremely helpful! I also met with Maricela from financing, who was a delight. The whole process was efficient, painless, and I love my new car. Highly recommend, the best car experience I have had in Southern California.

Andres R.

Out of all the dealerships I've gone to ever, I gotta admit at South Bay it was the smoothest process I've ever been through.
Definitely recommend!
Thank You for our New Family Full Size SUV!
Leandro/Maricela

Germel P.

I recently purchased a Mach-E GT from Ford South Bay, and the experience was fantastic from start to finish! Simon, my sales consultant, was incredibly knowledgeable and made the entire process smooth and enjoyable. He answered all my questions and made sure I felt confident in my decision.

A special shoutout to Jose in finance, who made the paperwork easy and transparent. He went above and beyond! I’m beyond thrilled with my new car and the exceptional service I received at Ford South Bay. Highly recommend!

Randy R.

I recently purchased a Ford Lightning less than two months ago and recently started experiencing ongoing issues with charging at DC fast chargers. Every time I attempt to use a fast charger, my vehicle displays an error message stating that the charger cannot charge the vehicle and needs to be serviced. I’ve taken my truck to two Ford dealerships—first in Lancaster and then Southbay Ford—to address this issue, and unfortunately, both experiences have been incredibly frustrating.

At the Lancaster dealership, they charged my truck for four days using a slow charger, ran some tests, and said there were no issues. However, when I tried the fast charger again, the error persisted. I then brought the truck to Southbay Ford because I live in Hawthorne and is my local Ford service dealership where I explained clearly that the issue is with the fast charger, not the slow charger. Sergio, the service technician, informed me that they could not take the truck off-site to test it with a fast charger and could only use their slow chargers on-site. Despite my detailed explanation and the obvious limitations of their testing, they repeated the same process—charging it with a slow charger—and once again reported no issues. I emphasized that the DC fast charger plug connector seems to be the problem, but my concerns were dismissed.

To make matters worse, after this unsuccessful resolution, Sergio advised me to contact Ford corporate. When I reached out, corporate stated that each dealer operates independently and there was nothing they could do for me. This lack of accountability and refusal to properly address the issue has been extremely disappointing.

I’m now stuck with a truck that cannot reliably charge on DC fast chargers—something I specifically rely on—and no one seems willing to investigate further. I hope Ford takes customer concerns like these more seriously in the future, as this experience has been a major letdown.

Gilberto M.

I recently purchased a vehicle from South Bay Ford through their online platform, and I couldn't be more satisfied with the entire process! From start to finish, the professionalism and efficiency of their team made my car-buying experience seamless and enjoyable.

Once I found the car I wanted, I was impressed by how straightforward the purchasing process was. The sales team was incredibly responsive and accommodating, answering all my questions in a timely manner. They provided transparent information regarding pricing and financing options. As a result, I was able to walk in and just sign necessary paperwork and leave with my new vehicle in a short period of time.

What truly stood out to me was the customer service. My sales representative, Milad Batouli went above and beyond to ensure all my needs were met. He kept me updated throughout the entire process and made sure I felt confident in my purchase. His dedication to customer satisfaction was evident and greatly appreciated.

Overall, South Bay Ford has set the standard for online car buying. I highly recommend them to anyone looking for a hassle-free, efficient, and enjoyable car purchasing experience. Thank you, South Bay Ford, for making this such a positive experience! I love my new car!

Nicholas C.

After having this vehicle since July I can honestly say it was a nightmare purchase. I’m leaving one star because the van works but that’s about it.

It’s frustrating that when purchasing the vehicle I kept getting jerked around on the price of the vehicle. I had a credit score of above 730 upon the purchase of the vehicle and man is that not enough. Being told that I can be put into a 2024 Lightning, f150, ranger and so many other tucks for $0 down when that’s not what I need was very annoying. Telling me you can put me in a $40k+ truck is crazy considering this van was used with 55,000 miles and was at a sticker of less than 30k.

“Commercial Credit” is what they kept telling me I didn’t have which after doing a ton of research and talking to other dealerships I found that this isn’t really a thing. It’s funny though because they seem to have the power to adjust things all they want because they originally hit me with an APR of 19.99%!!!! I laughed and got up to leave (I wish I would’ve) eventually they managed to “talk to the bank and their lenders” and after adjusting the APRs roughly 4 times the “absolute best” they can do was 11.99%. For reference my M3 BMW is less than 4% APR with $0 down.

Upon the test drive of the vehicle I noticed it made a pretty drastic jerking movement when shifting from 1st to 2nd and 2nd to 3rd so it wasn’t the smoothest ride and I kept on being told “that’s how they all drive” and I honestly felt stupid.

Once everything was said and done I finally am about to leave and the backup sensor started acting up (I haven’t left the lot). I did bring this to the attention of the salesman and I can honestly say that he did own up to it and said that he could fix it, but it would have to be offsite because they don’t offer this service at their location? I’ve already signed all of the papers. I had purchased this vehicle and it is now 5:30 or 6 PM and my ride had already left because we were assured by them that everything was taken care of and that I would be leaving in this vehicle today so I told them they could leave to try and beat traffic. Their only solution to fix the sensor, was to either leave the vehicle here and pick it up tomorrow and didn’t even offer to have a ride service Take me home or pick me up the following day for the inconvenience. Sensor is still not fixed.

Now I have finally gotten home. This is the same day of the purchase, and I noticed that there are these scuffs that are on the driver side window. They looked like sticker residue so I wasn’t too stressed about it, but upon further inspection, they were scratches and deep gouges through the glass. I immediately called the dealership and informed them of this and they told me that the vehicle was like that upon sale and I didn’t bring it up to them so there was nothing they could do. What!

And today was finally the last straw. I was cleaning the van and I’ve always noticed that the floor mat was a little weird, so I finally started picking up under it and realized that this was glued down to the floor over some carpet liner and it was covering a hole.

This is a super unprofessional sale for a dealership who claims that they only sell quality vehicles. I know that every car has its problems, but this was all preventable stuff.

Replace the glass. Replace the sensor. Replace the floor liner.

As a professional Detailer who uses this van for work I have a lot of other detailers that have asked me about the purchase and I can honestly say that I will always refer them to the transit but to a different dealership if they have the ability to go somewhere else. Very disappointed.

Sal S.

I recently brought my Lincoln Navigator to Ford South Bay for a gas leak issue. Since it was too risky to drive, I arranged for a tow truck to get it there. When I called ahead, I was told the diagnostic would be ready by Friday evening (I had called on Thursday), so I was prepared to wait for their assessment and then decide if the repairs would be worth it.

However, when I arrived, I was taken aback by the customer service I received, especially from an agent named Row. From the start, he was rude and dismissive. Despite my initial phone conversation, Row informed me that a diagnostic would cost $230, which I accepted. But as soon as I mentioned I’d already had a basic diagnostic done by a local mechanic and wanted to get the dealer’s opinion, Row immediately said I’d be charged an additional $230, stating they would need to "check the other mechanic's job." I tried to clarify that the mechanic only did an initial diagnostic, but Row wasn’t interested in understanding my situation.

Additionally, I was told that the diagnostic would now take five days—far longer than initially promised. When I decided to take my car elsewhere, Row refused to let me tow it from their lot, claiming a tow truck could damage their floor. Despite my concern about starting a car with a gas leak, I was forced to drive it a short distance off their property to safely arrange for towing.

To add insult to injury, I noticed Row and another employee laughing as I struggled with this situation, which felt completely unprofessional and dismissive of a customer’s serious concerns.

In short, my experience with South Bay Ford service department was extremely disappointing. I would urge others to consider alternatives if they’re looking for attentive, respectful, and professional service.

Beerad C. (.

Update 9/2024
Ended up having a major problem (bad water pump and serpentine belt)with my used truck bought at South Bay Ford just 3 weeks after driving it home. Contacted my salesperson and got no response. Be aware that you may get ghosted after they make the sale. Very disappointing as I thought I could trust this dealership after good customer service when buying.

Good service I buying my F150 from Bill at South Bay Ford. Smooth experience and helpful and friendly the entire time. Very responsive with questions and up front in answered about the vehicle. Jose in Finance was great as well and really efficient in getting the transaction done. No high pressure sales on additional items like warranties. Highly recommend.