The Pavilion at El Dorado Hills - El Dorado Hills, California

Eric Z.

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Review for The Pavilion, El Dorado Hills, CA

I entrusted my mother to The Pavilion in El Dorado Hills for memory care support, and I am deeply disappointed by the experience. While the facility is marketed as five-star and priced accordingly, the reality fell far short, and my mother suffered because of it.

The facility was consistently understaffed and undertrained for the level of care required for memory care residents. This lack of proper support meant my mother did not receive the attention and assistance she needed. The quality of the food was subpar — more reflective of a two-star facility than the five-star care they claim to offer.

In one particularly disturbing incident, my mother was eating with other residents in the dining area and was struck on the head by another male resident who exhibited aggressive behavior. This happened because of inadequate supervision and poor management of the residents’ needs and safety.

For the premium cost, one would expect exceptional care, compassion, and a well-run program. Unfortunately, The Pavilion's actual service and care were severely lacking. I cannot recommend this facility to anyone looking for quality memory care for their loved ones!

Paula G.

Pavilion creates such a warm and engaging atmosphere! They fill the residents days with fun activities, events, and outings ! The seniors smiling faces tells it all here ! So proud to walk in this building feeling the joy and SPARK of life !!!!

Patricia M.

I chose the Pavilion at El Dorado Hills for my sister 2 years ago because it was specifically for memory care patients. I continue to feel I made the right choice. The staff is caring and keeps me updated on her progress and needs.

Sue D.

My father in-law has been at The Pavillion for over a year now. I am truly impressed with the caring, attitude of the entire staff. If a resident is in need and any staff, management, cleaning, care aid is there, the person will stop and help the resident.

It is always clean, and there are no smells such as urine or strong cleaners. The facility is new, and tastefully decorated. They are great at communicating any needs the resident has, and any falls, or if the resident is not feeling well.

My FIL likes the food. There are fun activities to do, and events where they invite the family to attend. They bring in singers, children who carol and more.

We feel blessed to have my FIL live here.

Flor M. C.

This place is amazing. They have plenty of friendly staff. A lot of activities and delicious warm meals. Rooms are nice and clean. I definitely recommend thid place to anyone who needs a place for a love one.