Best Buy - El Cajon, California

Best Buy, nestled at 149 Fletcher Pkwy, El Cajon, CA 92020, is a premier destination for all your electronics, appliance, computer, home theater, music, and video game needs. With a phone number 940-167-0500, customers can reach out for assistance or inquiries directly. For a comprehensive shopping experience, visit their official website, which offers an extensive online store alongside the conveniences of in-store shopping.

Key Features and Services

Best Buy stands out for its wide range of services tailored to meet diverse customer needs. They offer curbside pickup, ensuring a hassle-free shopping experience without stepping into the store. For those who prefer the comfort of their homes, delivery services are available. Upon visiting the store, customers can opt for in-store pickup or enjoy the latest in-store shopping experiences enhanced by onsite services such as assembly service and repair services. Best Buy also caters to immediate needs with same-day delivery options, ensuring that customers never miss out on the latest tech.

Accessibility and Convenience

Recognizing the importance of accessibility, Best Buy has made significant efforts to ensure a welcoming environment for everyone. Their store features a wheelchair accessible entrance and parking lot, as well as wheelchair accessible facilities throughout. This commitment extends to their payment options, which include checks, credit cards, debit cards, and even NFC mobile payments, accommodating all customer preferences.

Customer Experience and Opinions

The customer experience at Best Buy is highlighted by glowing reviews, with a notable average rating of 4.3/5 on Google My Business. Many patrons commend the exceptional service provided by staff members like Roni, who demonstrated outstanding patience and expertise in troubleshooting a complex laptop issue. Such experiences underscore Best Buy's dedication to customer satisfaction and their ability to turn potential frustrations into positive encounters.

For anyone considering a visit or a purchase, Best Buy's wheelchair accessible features and comprehensive services offer a reassuring choice. Whether you're in the market for the latest electronics, need appliance repairs, or simply browsing for entertainment options, Best Buy at 149 Fletcher Pkwy, El Cajon, CA 92020 is equipped to meet your needs with a blend of expertise and convenience.

We highly recommend contacting Best Buy through their website to explore their range of products, services, and to take advantage of their customer-friendly policies. Experience the Best Buy difference for yourself

👍 Reviews of Best Buy

Tiffany S.

5/5

We were helped by an amazing associate, named Roni, regarding laptop troubleshooting. Not only was he kind and patient, but he was also intelligent and resourceful. Happily leaving a store after entering with a problem....now that is rare! It was a complicated problem too! He deserves a high five from every team member. Best Buy is generally a nice place to shop, and people like him make it comfortable as well.

York L.

1/5

They treated me very badly and I am filing a complaint. They treated me badly when I wanted a guarantee on my purchases and it turned out that they did not give good advice, they just do not have experience after sales, they only have experience when selling to you with good treatment, and when you want a guarantee, the surprise is that he is just an agent and they are disrespectful to those responsible from the manager and the security guard. I received a disrespectful approach from them and I did not do anything to them and I want to inform you that this branch and the question is to file a complaint about the lack of good treatment and my advice is never to go to this branch. The other branches are respectful, but this branch must change their behavior and how to serve after sales. They are liars.

JD

5/5

Excellent service and they have been improving their store and definitely the prices to be more competitive again. Had two recent buying experiences there and both were great.

Nikolus C.

5/5

Great staff at this store. Marco was absolutely amazing! I was buying a PS5 pro for the kids. Marco had to go in the back to get it. He was gone for a while. When he came back he apologized for the wait and told us they only had two left. This one was was buried way up high on a rack, so it took some time to get. As Marco was ringing it up, he noticed the factory seal was broken. Marco immediately offered to go get the other one for us. I was very impressed by Marco's great attitude, happy demeanor and offer to get the other PS5 for us. The world needs more people with these qualities. Thank you Marco!

Kelly B.

5/5

Customer service at the El Cajon Best Buy is excellent!!! Levi Andre and Natalie were amazing all very helpful. I went in not knowing what laptop to buy and then with Levi’s help and knowledge I was able to pick the perfect computer!! Thank you so much to the 3 of them for the awesome customer service!!!

Yvette R.

5/5

Marco was super helpful, attentive and caring of my products! It was raining outside and he made sure I got to my vehicle without getting my products wet! Thank you Marco!

CHERIE A.

2/5

I bought a new laptop and printer right before Christmas. I wanted 3 folders (totalling maybe 40 pictures) on my old laptop transferred to the new one. I was told that I could leave my old equipment and it would take about 7-10 days. I explained to the store clerk that I couldn't wait that long and he suggested making an appointment with the Geek Squad, which I did. Appointment came, I was told that I would have to leave my equipment and it would take 2-3 says. What was the point of an appointment? It is now day 6 and I still don't have my equipment. You can't get anyone IN STORE when you call. Guess I'll be driving there, not close and letting them know they have 1 more day to get the work done or I'm returning everything for a full refund including the $189 for their membership which I will be canceling regardless!!! BAD SERVICE!!!

Mason S.

1/5

Was told a pick up was ready got there then told me not until 8pm that day and the people at the customer service stand working there were rude and disrespectful and they were last week I was there ordering the pick up gave me a dirty look the only good customer service I received was up front the customer service stand didn’t even apologize and the guy was named flower. For people going to customer stand at this Best Buy be prepared to have no customer service your on your own unless you talk to the people up front