Jamila A.
2/5
Only giving 2 stars because the room was fairly clean (although the first night I had to ask them to come change the pillowcases because they had old stains and hair on them). And I am giving a star because the valet guys are all friendly respectful and do their job with a smile on their face.
Otherwise hotel sucks. Overpriced and no amenities. You would think the amount you pay for room service they would atleast serve it in glassware and provide silverware---no literally they gave me the desert in a plastic container with fast food plastic utensils as if I picked up an order from McDonalds. The molten cake tasted like it was warmed up in a microwave.
The restaurant in the lobby although our waiter was nice...the service is slow. We stood around for more than 20 minutes before we were even greeted to be seated. And please save yourself and not pay $29 per person for breakfast buffet...choices are limited, not vegan or vegetarian friendly, and nothing was being restocked/replenished.
They refuse to give water. They gave 2 bottles in our room the first night. After that regardless if they serviced/cleaned your room they did not refresh the water bottles. Sooo like whats the point of keeping a coffee machine if I dont have clean water to make coffee? On top of that it was a pretty crappy cuisinart coffee maker.
I called the front desk and asked if they would give me water bottles and that I would pay for whatever the cost is. 2 hours passed they never bothered to bring the water bottles. I had a sleeping toddler and could not leave my room. Luckily I was able to have a family member go buy me a case of water bottles from a nearby walmart.
Their mini fridge did not work. Nothing kept cooled in there. They did not provide a microwave to heat up food and their hotel food sucks/limited and most of us need to order take out so that we can get some normal tasting food to eat.
They had a communal microwave which was never cleaned during my stay--I mean literally it was so filthy for 4 days straight.
They were unwilling to provide glassware like a plate to heat up your food. So I fortunately was some how able to get one from the restaurant/bar downstairs. I have a toddler so such amenities I consider important especially if a child has special food requirements.
They did not replenish/restock kleenex for the four nights I stayed there. They had my parents pay an extra $50 to extend their checkout from 12pm to 3pm clearly being a gold member does not matter to them or the fact that we stayed so many nights did not matter...most hotels are very accommodating. Anyway its fine we paid for that extension. But since they never replenish anything in your room, my mom asked the lady with the cleaning cart if her room can get kleenex the cleaning lady's response was "but you are checking out arent you"...like hold on what That is so unprofessional to tell your customers oh because they are checking out they cannot get kleenex. And especially if they just paid for their checkout to be extended lol.
How about the fact your cleaning staff would never replace the empty kleenex box and or toilet paper for the entire time we stayed there?! Lmao what a joke.
Also, front desk staff never thoroughly explained what our stay included. For example my parents room had daily credit for purchasing at the onsite restaurant and/or the market pantry. That was never explained until checkout. Soo I guess everyone needs to be re-trained there?
Would not return and would not recommend this hotel.
